It’s entirely up to you. Many of our clients prefer to provide us with access to their home while they’re away, while others feel comfortable being present during the cleaning. Rest assured, our team members are professional and trustworthy.

The frequency of cleaning depends on your lifestyle, preferences, and the size of your home. We offer flexible scheduling options, including weekly, bi-weekly, monthly, or one-time cleaning appointments.

At Crystal Klean Cleaners, we embrace and honour a 100% happiness guarantee. Although its rarely ever the case that a customer is left unsatisfied considering our cleaners follow a detailed checklist while cleaning your place, which in turn ensures consistent, superior quality service every time we visit. We still, however, understand that sometimes errors do occur and therefore we back up our work with a 100% happiness guarantee, and arrange for a cleaner to be sent back to re-clean what we missed, at no additional cost to you.  

Please remember: if you happen to be unsatisfied with a cleaning job conducted at your place, please contact our office and notify us within 24 hours for further instructions. 

A rescheduled clean must be made within 2 business days of the original appointment. 

Before booking please be sure to accurately assess the state of your home’s cleanliness (or lack thereof). This ensures the appropriate amount of time and other resources are allocated towards cleaning your home during your scheduled booking.

Improper booking information will require you to either reschedule another cleaning, or call the office to see if we’re able to work some things around to finish your job while we’re still there. 

No, we bring our own cleaning supplies and equipment to every appointment. However, if you have specific preferences or allergies, feel free to let us know, and we’ll accommodate your needs.

While such incidents are rare, accidents can happen. In the unlikely event that something is damaged or broken during the cleaning, please notify us immediately. We are fully insured, and we’ll work with you to resolve the issue promptly and satisfactorily.

Absolutely! If you have specific cleaning tasks or services in mind that are not listed on our website, please let us know, and we’ll do our best to accommodate your request. We’re here to tailor our services to meet your unique needs.

You can reschedule or cancel your appointment by contacting our customer service team either via email, phone, or live chat. This must, however,  be within at least 24 hours of your appointment time

You are free to cancel at any time granted that it is at least 24 hours before your scheduled service. 

Cancellations after the 24 hour mark are subject to a penalty of 50% of the fee being withheld.