While our focus is primarily on residential cleaning, we also offer cleaning services for small commercial properties and offices. Feel free to contact us to discuss your specific needs, and we’ll provide a customized solution.

We accept various forms of payment, including cash, credit cards, and electronic bank transfers.

Please Note: If paying with cash or electronic bank transfers, payment is due prior to the start of your service.

Once a gift card is purchased, an email is automatically sent to the recipient with the name of the gift card purchaser (the sender), along with the code & instructions as to how they can use the gift card. 

Note: If you would prefer giving a physical copy of the gift card to whomever, choose yourself as the recipient of the gift card, then print the email that’s sent to you and give it to its intended recipient.

During a ‘Deep Clean’ session a more thorough cleaning is conducted in certain areas around the home, which are otherwise not included in a ‘Regular Clean’ session. For a more detailed account, visit our ‘Services’ page. 

Typically, we recommend a deep clean for all first time customers of Crystal Klean. This allows us to target all the areas that have been neglected during regular cleanings done in the past, thus, ensuring you a “crystal klean” home or office. 

After one deep cleaning session, most customers should be good to start booking “regular” cleans. 

It’s entirely up to you. Many of our clients prefer to provide us with access to their home while they’re away, while others feel comfortable being present during the cleaning. Rest assured, our team members are professional and trustworthy.

The car cleaning service can only be purchased as an add-on to a house clean. 

For now, this add-on is only available for customers living in a house as we require water & electricity to clean parts of the vehicle. Therefore, we require that the customer supplies us with both the water and electricity in order for us to thoroughly conduct the job. 

Yes, we offer cleaning services seven days a week, including weekends and holidays. Simply let us know your preferred date and time, and we’ll do our best to accommodate your schedule.

You 100% can trust our cleaners entering your home or office. All of our cleaning staff undergo a rigorous background check to ensure safety, security, & peace of mind for all parties.

Yes, we value our loyal customers and offer discounts for recurring cleaning services. Whether you choose weekly, bi-weekly, or monthly cleaning, we’ll reward your loyalty with special pricing.

At Crystal Klean Cleaners, we embrace and honour a 100% happiness guarantee. Although its rarely ever the case that a customer is left unsatisfied considering our cleaners follow a detailed checklist while cleaning your place, which in turn ensures consistent, superior quality service every time we visit. We still, however, understand that sometimes errors do occur and therefore we back up our work with a 100% happiness guarantee, and arrange for a cleaner to be sent back to re-clean what we missed, at no additional cost to you.  

Please remember: if you happen to be unsatisfied with a cleaning job conducted at your place, please contact our office and notify us within 24 hours for further instructions. 

A rescheduled clean must be made within 2 business days of the original appointment. 

Considering we offer some of the most competitive rates in the industry (while simultaneously delivering some of the highest quality of cleaning), our rates are non-negotiable. 

We make a concerted effort to continuously assess the market & analyze data as it pertains to pricing in the cleaning industry, to ensure we deliver on our mission to make cleaning services affordable for every family.

Before booking please be sure to accurately assess the state of your home’s cleanliness (or lack thereof). This ensures the appropriate amount of time and other resources are allocated towards cleaning your home during your scheduled booking.

Improper booking information will require you to either reschedule another cleaning, or call the office to see if we’re able to work some things around to finish your job while we’re still there. 

Definitely! We pride ourselves on delivering Toronto’s top rated cleaning services for a reason… we don’t just provide great cleaning services, we have kept great customer service practices at the heart of everything we do. 

Here at CKC, we understand that sometimes it can be a little tricky to determine exactly which cleaning service(s) one might require, and/or which cleaning package best suits one’s needs.

For reasons such as this we have a live chat & telephone line available for customers who require assistance of any sort, and highly encourage customers to utilize it to the best of their needs.

If you have green cleaning supplies and prefer that we use only those to clean your home, simply notify us shortly after your booking. 

Before our cleaner comes in, please make sure all of your supplies are out and prepared for the cleaner to use for your home. 

For most cleaning jobs we offer flat rates only. This is to provide customers with the utmost peace of mind, knowing that their service will be completed in the most time & cost efficient manner possible. 

On the contrary, for certain jobs such as post-construction cleaning & after-party cleaning, we charge by the hour since it’s very hard to guesstimate the scope of the job as it pertains to cleaning when it comes to the nature of these jobs. 

We do our best to take care of the vast majority of our customers’ needs, however, for the health & safety of our staff, we do NOT:

– Move heavy furniture or appliances to clean underneath. However, we do our best to reach underneath as best as we can. (Clients can move their own furniture prior to our arrival, if they want underneath furniture to be cleaned)
– Clean any human/animals bodily fluids and/or waste. 
– Clean heavy mold
– Clean hazardous materials
– Clean deceased rodents/vermin

You are free to cancel at any time granted that it is at least 24 hours before your scheduled service. 

Cancellations after the 24 hour mark are subject to a penalty of 50% of the fee being withheld. 

We always maintain & uphold our right to refuse any sort of work we deem dangerous, unsafe, or unfair. 

No, we bring our own cleaning supplies and equipment to every appointment. However, if you have specific preferences or allergies, feel free to let us know, and we’ll accommodate your needs.

Yes, we prioritize the use of eco-friendly, non-toxic cleaning products that are safe for your family, including pets and children. Our cleaning products are effective yet gentle on the environment.

The frequency of cleaning depends on your lifestyle, preferences, and the size of your home. We offer flexible scheduling options, including weekly, bi-weekly, monthly, or one-time cleaning appointments.

We strive to be transparent with our pricing. The quote provided before booking includes all standard cleaning services. Any additional services or surcharges will be communicated to you upfront, ensuring no surprises on your bill.

While such incidents are rare, accidents can happen. In the unlikely event that something is damaged or broken during the cleaning, please notify us immediately. We are fully insured, and we’ll work with you to resolve the issue promptly and satisfactorily.

Absolutely! If you have specific cleaning tasks or services in mind that are not listed on our website, please let us know, and we’ll do our best to accommodate your request. We’re here to tailor our services to meet your unique needs.

We pride ourselves on delivering exceptional service with a personal touch. Our attention to detail, reliability, and dedication to customer satisfaction set us apart from the competition. Give us a try, and experience the difference for yourself!